Frequently Asked Questions

Call 0452 201 786, email us, or use the quote form on the contact page. Tell us the property size, the service you need and your preferred date. During business hours we usually come back within the hour.

Fixed. We quote a single all-inclusive price for the job based on the property, and that is what you pay. If the job takes us longer than expected, that is our problem, not an extra line on your invoice.

Two to three days for most jobs. End of lease cleans at the end of the month and during December and January fill up fastest, so book those a week or more ahead if you can.

Often, yes. Weekend and after-hours work is available and we hold a small number of slots for urgent jobs. Call rather than email if it is same-day.

Bank transfer or card after the job is complete and you are happy with it. Commercial and builder accounts can be invoiced on terms.

No. Most customers give us a key, a lockbox code or building access. Every cleaner is police-checked and insured. If you would rather be there, that is completely fine too.

Yes, everything. If you have a particular product you want used on a surface, leave it out and let us know.

It helps but it is not required. Clear surfaces and put personal items away if you can, since time spent moving your belongings is time not spent cleaning.

Pets are fine. Tell us in advance so our team is not surprised, and secure any animal that is nervous around vacuum noise.

We are fully insured. Tell us immediately and we will deal with it properly rather than arguing about it.

Cleaning. If your property manager identifies a cleaning item within 7 days of our clean, we return and re-clean it at no charge. It does not cover damage, repairs, rubbish removal, gardening or rent arrears, because those are not cleaning issues.

It is quoted as a separate line item on your quote. Most leases require it, so we usually recommend including it, and you receive the certificate your agent will ask for.

Yes. Interior glass, tracks, sills and frames are included, along with exterior glass on ground-floor and safely reachable windows.

Tell us when you book. We can still clean, but we cannot clean what we cannot reach, and the agent will inspect those areas once the furniture is gone. An empty property always gives a better result.

We cover Melbourne and the inner suburbs, including Richmond, South Yarra, St Kilda, Brunswick, Carlton, Hawthorn, Prahran, Footscray and Docklands. If your suburb is not listed, call us anyway, as we travel further for larger jobs.

Yes. Offices, shopfronts, cafes and end-of-lease make-good cleans for commercial tenancies. Commercial work is usually scheduled outside trading hours.

Our cleaners are vetted, trained, police-checked and covered by our insurance. You get the same people, not whoever was available on an app that morning.

Yes, for recurring bookings. Continuity is the main reason people book fortnightly rather than ad hoc, and we protect it.